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Frequently Asked Questions

How do I use Check my English?

Who are our clients?

Our clients are business and public sector executives, academics and other professionals who write in English as a foreign language. Typical documents include e-mail texts, letters, applications, reports, brochures and web text.

How good does my written English need to be to use Check my English?

If you can understand this website, the chances are that your English is good enough to be checked by us. You need to be able to write understandable English text. If we feel that we cannot help you, due to the quality of your English, we will let you know – free of charge.

Can you translate a foreign text into English?

Yes, but translation is not our core business. We are prepared to consider translation work upon special request. Send us an e-mail with your enquiry.

What does it cost?

All jobs are priced individually. The price is, however, based on the number of typed characters in the text, excluding spacing. We use Microsoft Word to calculate the number of characters in a document. The price of your job will be confirmed by e-mail shortly after we have received the document. For more information and a guide to pricing see Payment.

How do I pay?

We will send you an invoice once your document has been checked and returned. A monthly or quarterly client account can be run upon request.

Can I pay by credit card?

No. We have experimented with on-line credit card payment, but most of our clients run, or are employed by, businesses and public sector organisations, and are not very interested in this option at the present time. We have, therefore, chosen to keep things simple for the time being and send out invoices.

What if I don’t like or understand my checked text?

Clients are always welcome to request a clarification via e-mail if they do not understand any corrections to their text. All changes will be registered in the document, where the file format allows this. We have a general policy of not charging unhappy clients – fortunately, this has not happened yet! See Conditions

In which file format should I attach my document?

That is entirely up to you. We use Microsoft Office and Word as our standard text editor. Short texts can also be sent directly as an e-mail. Avoid sending too many unnecessary diagrams and pictures that do not require checking.

What kind of text do you check?

All kinds of English. If the legal, scientific or technical content is too specialised to benefit from our service, your text will be returned without charge. Clearly, we are not interested in checking texts containing offensive material.