FAQ

Frequently Asked Questions:

How do I use Check my English?

Simply send us your text or document by e-mail to

newdocument@checkmyenglish.dk

If you are a first time user, please include details of your organisation, address and telephone number. You can expect a reply within 2 working hours, including a price and expected turnaround time. Most short texts are checked and returned within a few hours, longer texts may take a couple of days. We are flexible and generally align ourselves to our clients' deadlines.

Who are our clients?

Our clients are business and public sector executives, academics and other professionals who write in English as a foreign language. Typical documents include e-mail texts, letters, applications, reports, brochures and web text.

How good does my written English need to be to use Check my English?

If you can understand this website, the chances are that your English is good enough to be checked by us. You need to be able to write understandable English text. If we feel that we cannot help you, due to the quality of your English, we will let you know – free of charge.

Can you translate a foreign text into English?

Yes, but translation is not our core business. We are prepared to consider translation work upon special request. Send us an e-mail with your enquiry.

What does it cost?

All jobs are priced individually. The price is, however, based on the number of typed characters in the text, excluding spacing. We use Microsoft Word to calculate the number of characters in a document. The price of your job will be confirmed by e-mail shortly after we have received the document. For more information and a guide to pricing see Payment.

How do I pay?

We will send you an invoice once your document has been checked and returned. A monthly or quarterly client account can be run upon request. New clients may be requested to initially pay in advance. Payment is by bank transfer or PayPal.

Can I pay by credit card?

Not directly. We have experimented with on-line credit card payment, but most of our clients run, or are employed by, businesses and public sector organisations, and are not very interested in this option at the present time. We have, therefore, chosen to keep things simple for the time being and send out invoices. Alternatively, you can use your credit card via PayPal.

What if I don’t like or understand my checked text?

Clients are always welcome to request a clarification via e-mail if they do not understand any corrections to their text. All changes will be registered in the document, where the file format allows this. We have a general policy of not charging unhappy clients – fortunately, this has not happened yet! See Conditions

In which file format should I attach my document?

That is entirely up to you. We use Microsoft Office and Word as our standard text editor. Short texts can also be sent directly as an e-mail. Avoid sending too many unnecessary diagrams and pictures that do not require checking.

What kind of text do you check?

All kinds of English. If the legal, scientific or technical content is too specialised to benefit from our service, your text will be returned without charge. Clearly, we are not interested in checking texts containing offensive material.

Get your English checked by a professional native speaking language expert.

Send your text to newdocument@checkmyenglish.dk for an immediate price quote and turnaround time. Contact info@checkmyenglish.dk to reserve online oral coaching.